How can we help?
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How to add your media
The three ways to put your playlist on MetroMedia: with your phone and the QR code, typing on the TV, or with a file.
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Set up with your phone and the QR code
How the TV’s QR code works, how long it lasts and how to help someone in another home.
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How the MetroMedia License works
What the license unlocks, the 7-day trial, moving to another TV and what happens when it expires.
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Common problems and how to fix them
What to do when the playlist does not respond, a channel does not open, the picture freezes or the TV loses internet.
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Your privacy on MetroMedia
What MetroMedia stores, what not even we can see and how to delete your data whenever you want.
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Supported TVs
The Smart TV brands MetroMedia works on today and the ones coming next, in the order of the plan.
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Contact support
Send an email with your TV ID (Settings → License). With it, we know which TV and app version it is without asking for any of your data.
We reply within 72 hours. Provider customers talk to their provider first.