1. Change of mind within 7 days, in any country
In the first 7 days after purchase, we refund the full amount, no questions asked, in any country. It is the rule of Brazil’s Consumer Protection Code (art. 49), applied to everyone. The license leaves the TVs at once.
2. European Union
In the European Union, you have 14 days to withdraw. If you asked for the license to start right away and have already used part of it, the refund is proportional.
3. Nothing renews on its own
The license lasts 365 days and does not charge you again by itself. There is no subscription to cancel. To keep going, you buy a new license whenever you want, and the days you had left are added.
We let you know on the TV when the license is about to end.
4. License given by a provider
If your license came from a provider, the provider paid for it: settle with the provider. The license return rules for providers are in the Partner terms.
5. How to ask
Write to suporte@metromediatv.com with the email used for the purchase or the TV ID.