1. First of all: what we can do
MetroMedia does not host or see people’s media: it stays encrypted on the TV, and we do not have the key. So we cannot remove a work from someone’s playlist. Whoever provides the playlist can.
What we do:
- Remove pages, messages and materials of ours or of partners that infringe rights.
- Suspend or shut down a partner that uses MetroMedia to promote media without the rights.
- Block a TV or suspend a partner by court order.
- Publish a yearly report with the number of requests and blocks.
2. How to notify
Send to direitos@metromediatv.com:
- Name and contact of the rights holder or their representative, with proof of representation.
- The work or right infringed.
- Where the infringement is (the page address, the message or the partner code) or the court order, with the case number.
- A good-faith statement that the use is not authorized and that the information is true.
We reply within 5 business days.
3. Counter-notice
Anyone whose material was removed by mistake can object through the same email, with reasons and documents.
4. Misuse of this channel
False or bad-faith complaints may make the sender liable.