Not even we can see your playlist
Your playlist is encrypted on the phone with your TV’s key. Our server only stores what it cannot read, and only your TVs have the key to open it.
What is stored
- The TV ID and the license status.
- Profiles, My List and what you are watching, so they stay the same on every TV in the account.
- Anonymous audience counts for MetroMedia Free, not linked to anyone.
Deleting your data
Write to privacidade@metromediatv.com. We reply within 15 days. An account nobody uses for a long time is deleted automatically.
Contact support
Send an email with your TV ID (Settings → License). With it, we know which TV and app version it is without asking for any of your data.