1. Who is a partner
- Provider: a company that gives MetroMedia to its customers. It buys licenses in bulk, sets up its customers’ TVs and can put its brand in the app.
- Affiliate: someone who recommends MetroMedia with a link or a code and earns a commission on the licenses bought by the people they referred.
These terms apply together with the Terms of use, the Privacy policy and the Acceptable use policy.
2. Sign-up and approval
Sign-up is done on the website. We check every sign-up before the panel opens; we may refuse, always saying why. Sign-up details must be true.
The panel is free. Nobody pays to be a partner.
3. What the partner declares
- That it holds the rights to everything it distributes to its customers and is solely responsible for it.
- That it does not use MetroMedia, its name or its brand to promote content without the rights.
- That it does not tell customers that MetroMedia provides, sells or guarantees content.
- That it follows data protection law with its customers’ data.
4. Licenses
- A partner license covers 1 TV for 365 days.
- The year starts the first time the license goes onto a TV and runs without stopping, even if it is taken back, kept in stock or passed to another customer.
- A new, unused license stays in stock with no deadline; its year only starts when it goes onto a TV.
- A license taken back returns to stock with the days it still has and can go to another customer.
- Every license movement (purchase, going onto a TV, being taken back, moving, expiring) is recorded and never deleted.
- The price per license is shown in the panel before purchase. Price changes are announced 30 days in advance and do not affect what was already bought.
5. Returns, chargebacks and refunds
A new, unused license can be returned within 7 days of purchase for a refund. A license that has already gone onto a TV cannot be returned.
If a payment is charged back: the unused licenses from that purchase are removed at once; the ones already on TVs keep working until they end, because the customer is not at fault; and the partner cannot buy again until it is settled.
6. The provider’s brand in the app
A provider can put its company name, logo and colors in the app for its customers, choosing from ready-made options. How the app works never changes. The provider’s brand may not imitate another company or use third-party trademarks without permission.
7. Servers, messages and maintenance
- Servers: the provider sets a main server and up to 3 backups. Switching servers exists to protect the service from attacks, never to get around a court order.
- Messages (letters): the provider can send up to 5 a day to its customers’ TVs, with text and one image. No clickable links, no scams, no adult content and no promotion of content without the rights. We can read and delete any message.
- Maintenance: the provider tells its customers when one of its services is down. Only the provider ends the notice.
8. The provider’s team
The account owner can invite people to the team, each with a role. Team logins belong to the company, not to the person: when someone leaves the team, their login is deleted. The account owner can create a new password for a team member.
The provider is responsible for what its team does in the panel. Everything stays in the panel’s History for 180 days.
9. The partner code
The partner chooses a code for customers to type on the TV. It can be changed once every 30 days. It cannot be another company’s brand, a swear word or too similar to another code. We may remove an abusive code.
10. Affiliates
- The affiliate gets a link and a code. Anyone who buys a license through the link (remembered for 30 days) or with the code counts for them.
- The commission is on what is left of the sale after the payment fee and taxes.
- The commission is held for 30 days (the refund and chargeback period) and paid once a month, from R$ 50 or the local equivalent, with a statement.
- Buying through your own link does not count. Chargebacks are deducted. Unusual purchases pause the commission until they are checked.
11. Customer data
The provider is responsible for its customers’ data shown in the panel; MetroMedia only runs the system on its behalf. The provider uses this data only to serve its own customers. The Privacy policy tells the customer everything the provider can see.
12. Suspension and shutdown
We may suspend or shut down a partner that breaks these terms or by court order. Unless a court order says otherwise, customers who already have a license keep watching until it ends, with the usual brand and servers.
A partner can leave at any time by writing to parceiros@metromediatv.com.
13. Changes and contact
Important changes to these terms are announced in the panel 30 days in advance. These terms follow Brazilian law.
Questions: parceiros@metromediatv.com.